problem definition, 164–167
queries, 173
retrieval, 171–173
revision activity, 173
savings on catalog expense, 168
sessions, sales support, 173
similarity, 171–173
SQL failure, 165
system architecture, 169–170
team, development, 169
user interface design, 173–175
weights, 171
analysis of knowledge in KM-cycle,
14–15
APQP (Advanced Product Quality
Planning), 126–128
Aquaris FA (Failure Analysis) module,
51
architecture.
See system architecture
ART prototype, General Electric case
study, 94
attributes
continuous, 171–173
don’t care conditions, 79
mapping data to CBR, 72–75
quality, Wilson & Royston Ltd. case
study, 131–132
relative importance of, 77–79
retrieval of cases using, 37
A
accountancy example. See Deloitte &
Touche case study
acquisition of cases.
See case acquisition ...