Table of Contents
Preface
Section 1: Salesforce and AI
Chapter 1: AI Solutions on the Salesforce Einstein Platform
Technical requirements
Why would you build AI solutions on Salesforce?
The value of intelligent CRM data
Some examples
What are the main components of Salesforce AI?
The Platform Services layer
Tableau CRM (previously called Einstein Analytics)
The Lightning Platform
Einstein products
Third-party options
What are the elements of Salesforce Einstein?
Einstein for sales
Einstein for Service
Einstein for Marketing
Einstein for Commerce
Einstein for Industry Clouds
Declarative Platform Services
Programmatic Platform Services
What's special about architecting for AI?
Probabilistic
Model-based
Data-dependent
Autonomous
Opaque
Evolving ...
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