November 2011
Intermediate to advanced
480 pages
14h 31m
English
book
Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
by Charles T. Betz
Content preview from Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
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List of Figures
Figure 1.1 Systems thinking (from Weinberg) 7
Figure 1.2 The two axes of product value 12
Figure 1.3 The two axes of IT value 12
Figure 1.4 The dynamic tension of IT service 14
Figure 1.5 “TPS House” for Lean IT 26
Figure 2.1 Architectural primitives (the catalogs) 34
Figure 2.3 Inside the computer 35
Figure 2.5 End-to-end computing 36
Figure 2.6 Transactional value across the stack 37
Figure 2.7 Service lifecycle and transactional value 37
Figure 2.8 Service Lifecycle and Delivery 38
Figure 2.9 IT Service Derived 38
Figure 2.10 IT Service (UML representation) 38
Figure 2.11 Basic architectural elements supporting a business 39