November 2011
Intermediate to advanced
480 pages
14h 31m
English
book
Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
by Charles T. Betz
Content preview from Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition
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Appendix A
Extended Definitions for the IT Architectural Catalogs
The following chapter provides extended definitions and discussions of the five IT catalogs: IT lifecycles, IT processes, IT functions, IT management data entities, and IT management systems.
IT Lifecycle Definitions
Primary activities … are the activities involved in the physical creation of the product and its sale and transfer to the buyer as well as after-sale assistance.
Michael Porter
Service Lifecycle Management defined
Service Lifecycle Management (including both application and infrastructure) is first among equals; without the need for services, none of the rest have any meaning. The Service Lifecycle is a value stream, the essential concern of “ERP for IT.” The other ...