Architecture and Patterns for IT Service Management, Resource Planning, and Governance, 2nd Edition

Appendix C

Production and Services

Here are some speculative comments on the relationship of services and IT services viewed in terms of standard production models.

In exploring the applicability of manufacturing principles and trends such as Lean to IT management, it is useful to consider the various manufacturing models, or “environments,” that have been identified in the mainstream industrial literature. The major continuum (as defined by APICS, the American Production and Inventory Control Society) is:

 Make to Stock

 Assemble to Order

 Make ...