Preface: How Much Risk Are You Really Handling?

I normally don’t speak to anybody on airplanes unless it is absolutely necessary, preferring instead to mind my own business, catch up on emails, or fill in paperwork. However, when the attractive, middle-aged lady sitting next to me on the flight from Dallas to Boston asked me whether the article I was reading was interesting, I decided to break my long-standing aviation rule and take up the conversation.

Apparently, Kimberly—or Kim as she preferred to be called—was flying to a job interview at a large and well-known financial services company headquartered on the east coast. She was rather apprehensive about the interview because the advertised area was completely new to her, and she didn’t have ...

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