Chapter 1

Introduction

Leadership – art or science?

This leadership thing is difficult. People want certainty from me but I face so much uncertainty myself!

Leadership often comes with more, not less, uncertainty and ambiguity. Dilemmas are a feature of the job.

At the same time the spotlight on your actions is much greater. The consequences of your decisions are much bigger. How you resolve dilemmas becomes critical – not just to your success but to the organisation’s. Making consistently good choices is vital.

From the thousands of hours I have spent coaching senior executives, I have had a first hand view of the dilemmas ...

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