Art and Business of Speech Recognition: Creating the Noble Voice, The

The Art of Writing Perfect Prompts

The art of writing the perfect prompt is to convey ideas clearly and concisely. No extra words. No fuzzy language. A well-constructed prompt guides the caller to say only things the recognizer will understand. If a recognizer is able to understand almost everything that a caller might say in a particular context, then the prompt can be less directed. For example, a system might just say “Hello, and welcome to Thrifty Car Rental. What would you like?” Callers might say hundreds of thousands of things to answer this question, and thus the recognizer would have to be able to recognize most of them to be successful. Most recognizers don't work this way at the moment. If, however, the recognizer is looking for a ...