Articulating Design Decisions, 2nd Edition

[ Index ]

A

accessibility issue, 146

“add to cart” interaction, case study, 154

agenda, in meeting design, 50, 68

Agile/Lean approach, values of, 54

agreement, locking in, 149–164

benefits and consequences, 151

creating coherent response, 152–163

directly asking, 151

direct response from stakeholders, 151

from IDEA to IDEAL, 150–164

alternative design solutions, communicating, 18, 60–61, 119, 123

appealing to a nobler motive, response strategy, 115–117

approval or agreement versus support, 17

articulate communicator, characteristics of, 9–10

articulating design decisions, 1–20. See also communication

asynchronous design discussions, 66–67

attention of user, drawing, 135–136

attribution, 23

B

being heard, 180–181

being yourself, 41, 105

best idea as essential, letting go of, 9

“bike-shedding”, 176

boundaries, setting with stakeholders, 102–103

branded banners, case study, 157

branding communication case, 134, 155

brand strategists, 36, 38

business needs case, 132–134, 150

C

calendar invitation for meeting, 49

Carnegie, Dale, 115

CEO button, 6

changes, dealing with post-meeting, 175–192

change-for-its-own-sake expectation, 175–178

discovering underlying reasons for, 178–181

expectation management, 188–191

handling mistakes you make, 185–188

making lemonade from lemons, 181

trust account with stakeholders, 183–184

understanding consequences of, 196

chat or email as basis for meeting communication, 66–67

choice, tactic of offering, 124–125

cognitive load, 45, 81

collaboration mindset ...