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Assert Yourself by A & C Black Publishers

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5 Using non-verbal communication

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Non-verbal communication involves many different channelsthat convey meaning beyond what is being said. These include gestures, body movement, facial expressions, and even vocal tone and pitch. Its not an exact science, although we sometimes make judgments as if it were.

Its widely understood that the majority of information is conveyed through non-verbal signals, most of which come from the eyes. This explains why its often hard to convey subtle meanings over the telephone or through the written word. Because the person receiving your message cant see your body or face, your meaning may well be misinterpreted. ...

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