Assertiveness at Work: A Practical Guide to Handling Awkward Situations 3rd ed
Ken Back, Kate BackNew York: McGraw-Hill Education, 2005 224pp ISBN: 978007714280 Aimed at managers, this popular guide offers advice on developing an assertive approach at work while minimising conflict. It includes exercises to aid learning and new chapters on negotiating, dealing with bosses, and assertiveness during times of change.
The Assertiveness Workbook
Randy J. Paterson Oakland, California: New Harbinger Publications, 2001 200pp ISBN: 9781572242098 This book encourages us to express our ideas and stand up for ourselves, both at work ...