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Assert Yourself by A & C Black Publishers

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1 Communicating assertively at work

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Do you find that people get the better of you at work, that you’re not given the respect you deserve, or that you’re always the one who draws the short straw and ends up doing things that you would rather not do? Does this end up making you resentful or unhappy because you feel helpless and unable to confront the situation?

Assertiveness is an approach to communication that honours your choices as well as those of the person you are communicating with. It’s not about being aggressive and steamrollering your colleagues into submission. Rather, it’s about seeking and exchanging opinions, developing a full understanding ...

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