Asserting Yourself At Work

Index

Absolutes, avoiding, 47

achieving cultures, 3

active listening, 104, 110–113

adverbs, limiting, 46–47

agendas, 90

aggression

appropriate situations for, 17

and assertiveness profile, 16

backsliding into, 115

and body contact, 65

and boundaries of time, 144

and bullying, 163

characteristics of, 4

and compliments, 93

and daily assertiveness plan, 94

definition of, 3

and eye contact, 66

and interpersonal space, 66

and meeting participation, 90

and others’ needs and interests, 114, 115

and resolving issues with others, 129

and rights/interests, 33

and speaking up, 89

and visibility, 88

and walk, 74

when addressing people from high power distance cultures, 123

Alberti, Robert

on cognitive interventions vs. behavioral interventions, 31

on facial ...