Once the plans are developed and the assessment is under way, pertinent project information can be collected. This is a very important step because the key to a successful assessment is collecting the right project information which will reveal the trends, themes and gaps. Information can be gathered from both interviews and documents, and so the approach for collecting it may be iterative, as documents can identify more interview questions and interviews may yield more documents to look at.

The following sections in this chapter are dedicated to each of the different project management functions to be assessed. There are five subsections for each of the functions which will be used to describe the function, and ...

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