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ASTD Handbook of Measuring and Evaluating Training by Patricia Pulliam Phillips

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Chapter 20 Using Evaluation Results

James D. Kirkpatrick and Wendy Kayser Kirkpatrick

In This Chapter

This chapter presents the idea that unless evaluation results are effectively used, you have likely expended a lot of energy but have stopped just short of realizing the ultimate purpose of training and learning—to improve organizational effectiveness. Upon completion of this chapter, you will be able to

  • identify the results most meaningful to each key partner group
  • approach each audience in the most effective way to share relevant results with them
  • use results to improve the effectiveness of training program delivery, on-the-job application, ...

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