Appendix A. Jargon Buster

Over the course of this book, you've been introduced to a multitude of new acronyms and technical terms. The following pages give a quick summary of these terms, with a brief description.

Term

Description

Agent

A user on a PBX that is assigned to a queue

Asterisk

The open-source PBX

B4XXP

Quad Span BRI interfaces with hardware echo cancellation

Call Parking

Park a call on a specific extension, to have it picked up by another user or extension

Circuit Switching

Circuit switching refers to the methodology of inter-connecting end terminals before actual information can traverse between the end terminals.

CLI

Command Line Interface

Codec

Voice Encoder Decoder

Context

A group of Asterisk configuration directives, ...

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