Chapter 3. Extensions, Phones, and Others

Consider the following example, which is a conversation between a customer and an anonymous telephony technical support officer.

Junior Manager: Hello, I seem to be having issues making calls from my desk phone. Can you help me?

Tech Support Officer: OK sir, can you please tell me what kind of phone you have on your desk?

Junior Manager: Ahhh… a white one!

OK, the above case may sound a little drastic for a support scenario, however, such examples exist. While the concept of telephony is well known, to the non-techs, the operational concepts of the IP phone are a bit more complex. Before you continue with this chapter, you'll need to establish a few base lines.

An IP Phone is a Simplified Computer

Taking into ...

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