Chapter 7. "For Annoyance, Press 1"—Voice Menus and IVR

If you're going through hell, keep going. —Winston Churchill

Interactive Voice Response (IVR)-enabledtelephony platforms are the pivot elements of the telephony industry. You must be familiar with several IVR telephony platform—your cellular provider's top-up system, your bank's call distribution system, or your Internet service provider's technical support line—IVR systems are everywhere. As you may already know, IVR systems can be a hell to use, but as Winston Churchill said, you just have to keep on going to get to your destination.

In this chapter you will learn about the human dynamics of IVR systems, the implementation and the deployment of an IVR environment to your AsteriskNOW PBX system. ...

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