Chapter 9. "Please hold, we'll be with you shortly"—Simple Call Queues

An Englishman, even if he is alone, forms an orderly queue of one. —George Mikes

I would like to make the following clear—I love England! I really do, London, to me, is one of the most amazing places in the world and there is something about England that is intoxicating. Nonetheless, Englishmen are so well behaved that, even when they are the first in line, they will form their own queue.

Queues are usually associated with call-center operations, and usually, people hate phone queues. There is nothing more annoying then being put into a queue, listening to the most annoying music in the world, and once in a while hearing a message of the form your call is important to us, please ...

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