CHAPTER 1
TRAINING DELIVERY AND FACILITATION
Mary is a facilitator and trainer at a local hospital and is about to deliver the last training session of the year. It is a weekly session that’s mandatory for all hospital staff, and is part of an annual cycle all hospitals are required to provide to ensure staff are up to par on the safety and overall best practices. Feeling relieved that this is the final session, Mary still wants to provide the same level of quality she did in her first. In addition to her basic presentation preparations (including a sign-in sheet, ample handouts, and room set-up), Mary wants to study her audience. She knows to never take for granted the individual and common needs of her learners, who are ...
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