CHAPTER 16
PERFORMANCE IMPROVEMENT
Linda worked in talent development for a small financial company for five years. In her time there she provided formal training and innovative technology-based development opportunities while learning skills in performance improvement. Linda was proud of how she identified gaps to create inclusive and far-reaching development experiences for the whole company. She understood the importance of creating development initiatives that supported the goals of the organization and strived to frequently evaluate these experiences to ensure sustainability.
With this confidence, Linda accepted a job as a member of a hospital’s talent development team. This hospital had a positive reputation for patient-focused ...
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