Chapter 18

Strategic Performance Learning: How to Rethink Thinking

Mike Vaughan and Joel Janov


In the increasingly complex world of business, leaders are challenged to think differently. This is because complexity defines the interconnected and interdependent relationships that make up an organization. It explains how a decision in one division can inadvertently affect another division. And it provides insight into why people are so stressed, why it is hard to hold people accountable, why it is difficult to get things done, and why it is so challenging to make changes.

The future of most organizations is uncertain, and the degree to which that ...

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