Our Job Is to Deliver Breakthrough Moments

Tacy Byham

Breakdown or Breakthrough?

Tanya worked in supply chain management for an aeronautics manufacturer. She excelled in her job as an individual contributor and had a real knack for anticipating things that might become problems later. So, when she was promoted to her first leadership role—and was relocated to Florida, an added perk!—she felt both proud and ready. It was her time.

When she met with her team, a group of more seasoned contributors, on her first day, Tanya talked about how excited and privileged she felt to lead them, and acknowledged their unique role in the ...

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