In the last couple of decades, we have been exposed to varieties of technologies such as SMAC (social media, analytics, cloud), big data, mobile apps, enterprise search, bots, and robotic process automation (RPA). And there are methodologies such as Agile, DevOps, Lean, and Six Sigma. But due to ever-growing customer expectations, the focus has moved to augment customer experience (CX) using a combination of different technologies that include SharePoint Online. Some core identified practices to build CX are front-end UI/UX, customer management, ...
© Charles Waghmare 2020
C. WaghmareAugmenting Customer Experience with SharePoint Onlinehttps://doi.org/10.1007/978-1-4842-5534-6_11. Introducing SharePoint Online Features
Charles Waghmare1
(1)
Mumbai, India
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