In the previous chapter, we focused on User Interface (UI) and User Experience (UX), in order to developed a smart portal or website to create a digital customer experience. Until now, with experience in SharePoint Online features and, specifically, webparts; Office 365 tools, and building customer experience, we will discover a smart Knowledge Management system build in SharePoint Online called Solution Database, which helps store, reuse, and create knowledge, in particular, for an incident management process. We will also explore ...
© Charles Waghmare 2020
C. WaghmareAugmenting Customer Experience with SharePoint Onlinehttps://doi.org/10.1007/978-1-4842-5534-6_55. Building Knowledge systems Using SharePoint Online
Charles Waghmare1
(1)
Mumbai, India
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