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Author Experience by Rick Yagodich

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4.7. Mental models

Number seven on our list of challenges is predominantly a human issue, but it leads to technology being unable to deliver a workable solution. Many technical approaches map the simplest mental models people have about their communications, thereby reinforcing those models. But those models do not serve the dynamic nature of distributed content.

4.7.1. The page

The worst mental contamination comes from one word: page. In content management, almost everything is a page. And when we think page, we see a sheet of paper with text on it; the information is static.

The issue is the word itself; the word page evokes a concept that directs how we think about the information it contains.

It does not matter whether the technical reality is ...

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