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Automate it! - Recipes to upskill your business by Chetan Giridhar

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Chapter 4. Playing with SMS and Voice Notifications

Cloud telephony is the technology that moves your phone system to the cloud. This has made sure that we can now explore the possibilities of automation with SMS and voice notifications. This chapter begins with an introduction to cloud telephony and covers automation of business use cases with text and voice messages in Python.

In this chapter, we will cover the following recipes:

  • Registering with a cloud telephony provider
  • Sending text messages
  • Receiving SMS messages
  • SMS workflows for Domino's
  • Sending voice messages
  • Receiving voice calls
  • Building your own customer service software

Introduction

In the previous few chapters, we looked at working with plain text and comma-separated value (CSV) files, and ...

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