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Automate it! - Recipes to upskill your business by Chetan Giridhar

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SMS workflows for Domino's

John, the owner of a Domino's Pizza outlet in the US, is looking for ways to improve his pizza sales. One way to improve the sales would be to focus on making the process of ordering pizzas easier. He also wants to automate the workflows so that he can keep his customers updated on the order and delivery status. He also feels that while the Internet is great, customers may also want to order pizzas when they are in areas where the network reception is weak. What do you think he must do?

Getting ready

Let's think about the use case and write down what all we'd need? Here are a few things I can think of:

  • Ability to receive incoming messages
  • Maintain and query the status of order
  • Send outgoing status message

How to do it...

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