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Automate it! - Recipes to upskill your business by Chetan Giridhar

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Building your own customer service software

Paul is responsible for customer service at his company. The company has a nice looking fancy website that has a facility to receive customer grievances or questions over chat. Paul often receives feedback from his customers that the chat system is not useful as they would like to get in touch with someone from the company when they hit product issues and would like to get these resolved quickly. Can you make Paul's life easier?

Getting ready

Let's think about the use case and write down what all we'd need? Here are a few things I can think of:

  • Ability to receive incoming calls
  • Transfer the call to a customer support engineer

How to do it...

Let's look at the solution and then understand how it would work ...

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