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Awakening Compassion at Work by Raj Sisodia, Jane E. Dutton, Monica Worline

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7

ENVISIONING COMPASSION COMPETENCE

GIVEN THAT COMPASSION IS an interpersonal process, how does an entire organization awaken compassion? Let’s take a look at the interpersonal model we introduced in the first section of the book and build on it. In our research, we have shown that the compassion competence of a system depends on an emergent pattern of collective noticing, interpreting, feeling, and acting in an effective and customized fashion in order to alleviate suffering. Two points warrant further exploration to help us envision compassion competence. First, this definition hinges on collective and coordinated emergent patterns, meaning that the process takes shape across many people and actions and is not determined in advance. A new pattern ...

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