5.7. CASE STUDY: CARL RAPP'S PHILOSOPHY OF BUSINESS EXCELLENCE
I have spent time crawling around in hundreds of companies across the globe and worked with thousands of executives, and there are none finer than Carl Rapp, the president and CEO of Philadelphia Gear Corporation (PGC makes state-of-the-art gearing solutions for power transmission applications worldwide). It is easy to tell when you meet Carl that he absolutely loves Philly Gear and all of the people who work there. I have had the great pleasure of working with Carl and his team for the past several years, and although he would be the first to point out that it is far from perfect, PGC is one of the best-run organizations I have ever encountered. When I asked Carl if I could interview ...
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