Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

3.3. Dealing with Conflict

One of the most serious roadblocks to effective interpersonal communication (and, by default, organizational communications effectiveness) is that most people are terrible at dealing with any kind of difficult or stressful conversation. Whether at work, at home, or just trying to navigate in the world, people are faced with numerous situations that cause conflict, pain, and discomfort. Unfortunately, very few people are trained on how to deal with difficult situations and allow themselves to become frustrated and angry, often leading to highly destructive communication. But just a few key techniques and tools can make a huge difference in your ability to deal with conflict.

To keep it simple, three techniques seem ...