3.1. Dysfunctional Organizational Communications

You'd think that after a decade and a half as a business improvement consultant, I would have gotten used to how poor the communications are in some organizations, but it still shocks me. I talk with senior managers who tell me they have no clear idea what the vision or the direction of their company is. I sit in meetings and watch people skirt around important issues, ignore major problems, and avoid any level of confrontation, even if it would be productive. I have interviewed thousands of employees who almost all report that they wish they got more information and better communication from their managers.

Once I was asked to deliver a keynote speech on leadership and building a winning culture ...

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