September 2009
Beginner
208 pages
3h 53m
English
This brief audit will help you determine how well your organization is doing on the key items outlined in this chapter. It is essential that you be completely honest in scoring the questions. This is not an exercise to get the highest score; it is a diagnostic tool to discover areas that need focus and improvement. Score the following statements on a scale of 1 to 10, with 1 being strongly disagree and 10 being strongly agree.
Our leadership believes strongly that giving customers a consistently superior experience will lead to profitable growth._______________
Customer-focused employee behaviors are recognized and generously rewarded._______________
We have an engaging and inspiring customer service vision._______________ ...