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Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
book

Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

by John Spence
September 2009
Beginner content levelBeginner
208 pages
3h 53m
English
Jossey-Bass
Content preview from Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

6.6. EFFECTIVENESS AUDIT

This brief audit will help you determine how well your organization is doing on the key items outlined in this chapter. It is essential that you be completely honest in scoring the questions. This is not an exercise to get the highest score; it is a diagnostic tool to discover areas that need focus and improvement. Score the following statements on a scale of 1 to 10, with 1 being strongly disagree and 10 being strongly agree.

  1. Our leadership believes strongly that giving customers a consistently superior experience will lead to profitable growth._______________

  2. Customer-focused employee behaviors are recognized and generously rewarded._______________

  3. We have an engaging and inspiring customer service vision._______________ ...

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Publisher Resources

ISBN: 9780470494516Purchase book