September 2009
Beginner
208 pages
3h 53m
English
Highly engaged employees are the single greatest driver of customer satisfaction and loyalty, which is in turn the number one driver of organizational profitability and long-term success. This of course begs the question: What then drives employee engagement?
These are the factors that lead to strong employee engagement:
A vivid and compelling vision for the future of the organization and a clear customer service excellence vision that is meaningful and motivating
A culture of respect, encouragement, recognition, and praise
All of the training, tools, and resources necessary to perform their jobs superbly
A fair compensation system that is at least equal to what they would be paid to do a similar job at any other company ...