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Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
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Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

by John Spence
September 2009
Beginner content levelBeginner
208 pages
3h 53m
English
Jossey-Bass
Content preview from Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

6.4. Engagement Is the Engine

Highly engaged employees are the single greatest driver of customer satisfaction and loyalty, which is in turn the number one driver of organizational profitability and long-term success. This of course begs the question: What then drives employee engagement?

These are the factors that lead to strong employee engagement:

  1. A vivid and compelling vision for the future of the organization and a clear customer service excellence vision that is meaningful and motivating

  2. A culture of respect, encouragement, recognition, and praise

  3. All of the training, tools, and resources necessary to perform their jobs superbly

  4. A fair compensation system that is at least equal to what they would be paid to do a similar job at any other company ...

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Publisher Resources

ISBN: 9780470494516Purchase book