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Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action
book

Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

by John Spence
September 2009
Beginner content levelBeginner
208 pages
3h 53m
English
Jossey-Bass
Content preview from Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

3.4. SUMMARY OF KEY POINTS

  • Lack of open, honest, frank, and courageous communications is the number one cause of problems in most businesses today.

  • Communication effectiveness falls apart on two levels: poor communications at the organizational level, which is driven by poor communication skills at the interpersonal level.

  • Managers and leaders often feel they are much better at communicating than their subordinates feel they are.

  • Companies that communicate superbly focus on honesty, candor, courage, safety, intellectual rigor, and transparency.

  • The key skills for superior interpersonal communications are effective use of body language, focused listening, expert questioning, flexing to sensory modes, providing both logical and emotional arguments, ...

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Publisher Resources

ISBN: 9780470494516Purchase book