September 2009
Beginner
208 pages
3h 53m
English
Lack of open, honest, frank, and courageous communications is the number one cause of problems in most businesses today.
Communication effectiveness falls apart on two levels: poor communications at the organizational level, which is driven by poor communication skills at the interpersonal level.
Managers and leaders often feel they are much better at communicating than their subordinates feel they are.
Companies that communicate superbly focus on honesty, candor, courage, safety, intellectual rigor, and transparency.
The key skills for superior interpersonal communications are effective use of body language, focused listening, expert questioning, flexing to sensory modes, providing both logical and emotional arguments, ...