Notes

INTRODUCTION

1

Robert Sapolsky, A Primate’s Memoir (New York: Scribner, 2001), 16–17.

2

Robert Caro, The Years of Lyndon Johnson: Master of the Senate (New York: Knopf, 2002), xxii–xxiv.

3

James O’Toole, Leading Change: Overcoming the Ideology of Comfort and the Tyranny of Custom (San Francisco: Jossey-Bass, 1995), 2.

4

Ibid.

5

Harlan Cleveland, Nobody in Charge: Essays on the Future of Leadership (San Francisco: Jossey-Bass, 2003), 123.

CHAPTER 1

1

Lawrence H. Summers, “Installation Address of Lawrence H. Summers,” Harvard University, 12 October 2001.

2

Thomas J. Peters and Robert H. Waterman Jr., In Search of Excellence: Lessons from America’s Best-Run Companies (New York: Warner, 1982).

3

Rosabeth Moss Kanter, The Change Masters: Innovation ...

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