Frequently Asked Questions
As we give public talks and seminars, generally covering the substance of the material in this book, several questions recur about the Balanced Score-card and how it gets implemented in organizations. We thought readers might find it useful to hear our responses to these frequently asked questions.
| FAQ: | Many of your examples come from large companies in mature industries: banking, insurance, oil and petroleum products, and large retailers. Can the Balanced Scorecard be applied to small businesses, new businesses, and rapidly changing businesses? |
The answer is yes for all three questions. Our initial work was with large companies. Their platforms had the largest fires. Many of these companies were doing poorly ...
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