Balanced Scorecard Success: The Kaplan-Norton Collection (4 Books)

C H A P T E R   T H I R T E E N

Leadership and Mobilization

THE PROCESS TO INITIATE THE BALANCED SCORECARD management system starts with a leader creating the sense of urgency for change. The urgency can come from reversing recent underperformance, responding to a changing competitive environment, or stretching the organization to be much better than it currently is. Leaders who want to create dramatic change in their organization will find the Balanced Scorecard a highly effective management tool to motivate and accomplish the desired change.