References & Resources

External Consultant

Sue Ziegler, CPLP

Senior Training Specialist

U.S. Pharmacopeia

Articles

Charan, Ram, and Geoffrey Calvin. “Why CEOs Fail.” Fortune, June 1999, pp. 60-75.

Cherniss, Cary, et. al. “Bringing Emotional Intelligence to the Workplace.” The Consortium for Research on Emotional Intelligence in Organizations, 1998. www.eiconsortium.org/reports/technical_report.html.

Druskat, Vanessa Urch, and Steven B. Wolf. “Building the Emotional Intelligence of Groups.” Harvard Business Review, March 2001, pp. 81-90.

Goleman, Daniel. “Leadership that Gets Results.” Harvard Business Review, March 2000, pp. 78-90.

——. “What Makes a Leader?” Harvard Business Review, January 2004, pp. 82-91.

Kahn, Jeremy. “The World's Most ...

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