References & Resources

External Consultant

Sue Ziegler, CPLP

Senior Training Specialist

U.S. Pharmacopeia


Charan, Ram, and Geoffrey Calvin. “Why CEOs Fail.” Fortune, June 1999, pp. 60-75.

Cherniss, Cary, et. al. “Bringing Emotional Intelligence to the Workplace.” The Consortium for Research on Emotional Intelligence in Organizations, 1998.

Druskat, Vanessa Urch, and Steven B. Wolf. “Building the Emotional Intelligence of Groups.” Harvard Business Review, March 2001, pp. 81-90.

Goleman, Daniel. “Leadership that Gets Results.” Harvard Business Review, March 2000, pp. 78-90.

——. “What Makes a Leader?” Harvard Business Review, January 2004, pp. 82-91.

Kahn, Jeremy. “The World's Most ...

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