Skip to main content
O'Reilly home
    • Sign In
    • Try Now
    • Teams
      • For business
      • For government
      • For higher ed
    • Individuals
    • Features
      • All features
      • Certifications
      • Interactive learning
      • Live events
      • Answers
      • Insights reporting
    • Blog
    • Content sponsorship

Basiswissen ITIL 4 by Nadin Ebel

Get full access to Basiswissen ITIL 4 and 60K+ other titles, with free 10-day trial of O'Reilly.

There's also live online events, interactive content, certification prep materials, and more.

Start your free trial

Inhaltsverzeichnis

Teil IGrundlagen zum IT Service Management, ITIL und ITIL 4

 

1ITIL und IT Service Management

1.1ITIL – ein erster Überblick

1.2Grundlegende Begriffe im Service Management

1.2.1Dienstleistungen (Services)

1.2.2Dienstleistungen in der IT (IT Services)

1.3IT-Dienstleistungsmanagement mit ITIL

1.3.1ITIL als Best Practice

1.3.2Chancen und Vorteile

1.3.3Risiken und Hemmnisse

1.4Die Inhalte des ITIL 4 Frameworks

1.4.1ITIL Service Value System

1.4.2Vier-Dimensionen-Modell

1.5Enterprise Service Management (ESM)

1.6Zusammenfassung

1.7Beispielfragen

2ITIL und ITSM-Veröffentlichungen im Überblick

2.1Die ITIL-Historie

2.1.1ITIL V1

2.1.2ITIL V2

2.1.3ITIL V3, ITIL Edition 2007

2.1.4ITIL V3, ITIL Edition 2011

2.1.5ITIL Practitioner

2.1.6 ...

Get Basiswissen ITIL 4 now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.

Start your free trial

About O’Reilly

  • Teach/write/train
  • Careers
  • Community partners
  • Affiliate program
  • Submit an RFP
  • Diversity
  • O’Reilly for marketers

Support

  • Contact us
  • Newsletters
  • Privacy policy
facebook-logo linkedin-logo youtube-logo

International

  • Australia & New Zealand
  • Hong Kong & Taiwan
  • India
  • Indonesia
  • Japan

Download the O’Reilly App

Take O’Reilly with you and learn anywhere, anytime on your phone and tablet.

Apple app store Google play store

Watch on your big screen

View all O’Reilly videos, Superstream events, and Meet the Expert sessions on your home TV.

Roku Payers and TVs Amazon appstore

Do not sell my personal information

O'Reilly home

© 2023, O’Reilly Media, Inc. All trademarks and registered trademarks appearing on oreilly.com are the property of their respective owners.

Terms of service • Privacy policy • Editorial independence

Don’t leave empty-handed

Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.

It’s yours, free.

Get it now
Cover of Software Architecture Patterns

Check it out now on O’Reilly

Dive in for free with a 10-day trial of the O’Reilly learning platform—then explore all the other resources our members count on to build skills and solve problems every day.

Start your free trial Become a member now