About the Technical Editors

Michelle Plumb is a full-time instructor focusing on Cisco and the Cisco IP Telephony track with 15 years in the field as an IT and telephony specialist. Michelle maintains a high level of Cisco and Microsoft certifications, including CCNP, Cisco IP Telephony Support Specialist, Unity, MCSE NT/2000, and MCT. Michelle has technically reviewed numerous books for the Cisco CCNP track and Microsoft 2000.

Joshua Saul, CCIE #9905, manages the network engineering department of a major Internet book retailer. He has consulted for GE Capital, Pfizer, Morgan Stanley, HSBC, and several other large financial firms. He is responsible for Cisco solutions incorporating fully redundant load balanced application delivery and intrusion ...

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