Chapter 2

Think problem before solution

2.1     The importance of ‘why’

2.2     Defining a problem or opportunity statement

2.3     Encourage divergent and convergent thinking

2.4     Get to the root of the problem

2.5     Consider the external environment

2.6     Consider multiple perspectives on the problem

2.7     Gain consensus and move forward



2. Think problem before solution

2.1 The importance of ‘why’

When problem solving it is important to thoroughly assess and understand the current situation, and avoid jumping to a conclusion over what the right solution might be. Problem solving works best when we generate different solution options. With multiple possibilities on the table we can carry out an evaluation to compare and ...

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