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Be assertive by Infinite Ideas

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3. Doing things your way

What’s in this chapter for you

  • Your assertive ‘to do’ list
  • Asking for things assertively
  • From apathy to empathy
  • Being an assertive customer
  • Assertive talk
  • Ten easy ways to become more assertive

‘Becoming more assertive isn’t just a matter of making a new resolution and then hoping for the best. Like any skill, it helps if you have a strategy for picking up the key things you need to learn.’

Bob Fender, training planner

This chapter looks at the various steps you need to take to become more assertive. Roll up your sleeves and get ready for action.

Your assertive ‘to do’ list

‘I find it’s very useful to start off with a personal ‘to do’ list. It must be practical, with some realistic goals and dates set aside. But, above ...

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