Chapter 11. Working with Workflows

by Sunila Srivatsan

Introduction to the Business Management Process

Companies are faced with several challenges, such as data synchronization, trading partner integration, and human-oriented workflow.

Consider room service in one of the hotels in the Wonderland Casino application. When a customer places an order, the information is stored in a flat file and synchronized with the actual back-end resource once a day. Data synchronization is a major challenge, especially when the information needs to be stored in multiple resources.

Say that a customer places an order, ...

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