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Beating IT Risks by Luke Silcock, Ernest Jordan

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Chapter 9. Infrastructure

Servers on wheels

In 2003, two thieves, who posed as authorized computer technicians from the outsourced provider EDS, were allowed access to a highly secure mainframe data centre and after two hours emerged wheeling two servers away. Worryingly, in the days of international terrorism, this theft was from Australia's Customs department in Sydney's international airport (ABC, 2003; SMH, 2003). It later emerged that two further computers were missing and this was not picked up for some months due to poor asset tracking.

Upgrades and merger integration don't mix

In April 2004 ANZ bank stopped a major project that had been running since 2001. The Next Generation Switching project had aimed to deploy new infrastructure technologies into the core transaction network of ATMs and EFTPOS machines. Continuing with the project at the same time as completing integration with the recently acquired National Bank of New Zealand was considered too risky (AFR, 2004e).

Difficulties with the US Navy fleet (of PCs)

Early in 2004 EDS realized they were in trouble on a US$ 8.8 billion contract to support the desktop fleet of the US Navy. Some of the contributing reasons include: a failure to understand how military requirements differ from the requirements of corporate customers, vast underestimations of scope and complexity and poor estimating of the cost and difficulties of servicing the fleet of 345 000 PCs. EDS project losing US$ 400 million on this deal in 2004 (WSJ, 2004). ...

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