The authors would like to offer great thanks and appreciation to the PA Consulting Group for taking on our proposal with such enthusiasm and commitment. In particular, we'd like to thank the PA Consulting Group team members who helped by contributing case study material, encouragement and insights. A special note of thanks is in order for Clare Argent, John Burn, Jonathan Cooper-Bagnall, Karen Crothers, Frank Decker, Neil Douglas, Dean Evans, Polly Ferguson, Ian Foster, Guy Gybels, Kerry Harris, Greg Jones, Fons Kuijpers, Geoff Larbalestier, John Lunn, Nuala MacDermott, Rob McMillan, Christian Nelissen, Bernie Robertson, Jason Robson, Dawn Whitmore and Nick Woodward.
We would also like to thank Macquarie Graduate School of Management's Bob Hunt and Dave Musson who reviewed the early drafts and gave us valuable feedback.
We have been delighted by the skill and professionalism of the staff at Wiley, with special mentions to Sarah Booth, Lorna Skinner, Rachel Goodyear, Amelia Thompson and Trisha Dale.
Luke would like to give special thanks to his wife Louise and his sons Sam and Rowan for their support and understanding while this book was written.
Ernie would like to thank Amy and Alex whose love and encouragement made all this possible.