© Abhinav Krishna Kaiser 2017

Abhinav Krishna Kaiser, Become ITIL Foundation Certified in 7 Days, 10.1007/978-1-4842-2164-8_7

7. Service Operations

Abhinav Krishna Kaiser

(1)Toongabbie, New South Wales, Australia

Our business is about technology, yes. But it’s also about operations and customer relationships.

—Michael Dell

In the end, all business operations can be reduced to three words: people, product, and profits.

—Lee Iacocca

They say that you need to put your money where your mouth is. For a service provider, most of the action takes place in the service operations lifecycle phase . The customer always tends to remember service operations over all other phases as his interactions mostly happen in this area. The service provider also bills ...

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