Our business is about technology, yes. But it’s also about operations and customer relationships.
In the end, all business operations can be reduced to three words: people, product, and profits.
They say that you need to put your money where your mouth is. For a service provider, most of the action takes place in the service operations lifecycle phase . The customer always tends to remember service operations over all other phases as his interactions mostly happen in this area. The service provider also bills ...