Bibliography

Cohen, Allen and David Bradford, Influence Without Authority. New York: John Wiley & Sons, 1989. These management scholars introduce the metaphor of currencies, a kind of IOU that managers can use to expand their workplace influence. Currencies, according to the authors, are the resources and favors that managers offer to others in exchange for cooperation. The book is filled with practical examples of people placed in situations where they must manage without sufficient authority.

Delpo, Amy, and Lisa Guerin, Dealing with Problem Employees. Berkeley, CA: Nolo, 2001. Every manager encounters problem employees. This book explains how to handle them—without creating legal liabilities for yourself and your organization.

Hersey, Paul, ...

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