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Becoming a Manager: How New Managers Master the Challenges of Leadership by Linda A. Hill

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5

Managing Subordinates’ Performance

The second set of lessons about interpersonal judgment the new managers had to learn was how to manage individual subordinates’ performance. In management textbooks, it is the most extensively covered topic, and includes evaluating performance, diagnosing performance problems, setting expectations, delegating, coaching and developing, providing feedback on performance, and linking performance to rewards and punishments. The new managers had much to learn about each of these subjects, but they found some management performance tasks more challenging than others. Basic tenets of individual performance management often eluded them. In these pages, we observe as the new managers develop and refine their interpersonal ...

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